Who we are
Harnall Autos is a used vehicle retailer based at 55 Harnall Lane West, Coventry CV1 4FB. We are the data controller for the personal information described in this policy. You can reach us on 07463 729129 or at stockx971@gmail.com.
Information we collect
Contact details you provide through our enquiry, sourcing and contact forms — typically your name, telephone number and email address.
Details of the vehicle you are enquiring about, any part exchange details you volunteer, and the content of your message.
Technical information such as your IP address, browser type and pages viewed, collected through cookies where you have consented.
How we use your information
To respond to your enquiry, arrange viewings and provide vehicle information such as history reports and repair documentation.
To operate our vehicle sourcing service and keep you updated on suitable vehicles.
To meet our legal obligations, including record keeping relating to vehicle sales, warranties and anti-money-laundering checks.
To improve the website and understand which vehicles are of most interest.
Lawful basis
We process enquiry data on the basis of legitimate interests (responding to a request you have made) and, where a sale proceeds, to perform a contract with you. Optional analytics cookies are used only with your consent, which you can withdraw at any time.
Sharing your information
We do not sell your data. We may share limited information with vehicle history providers (for HPI checks), warranty administrators, payment providers, and our professional advisers, and where required by law.
How long we keep it
Enquiries that do not lead to a sale are retained for up to 24 months. Records relating to a completed sale are retained for six years to meet legal and warranty obligations.
Cookies
We use essential cookies to make the site work and, with your consent, analytics cookies to understand how our stock is browsed. You can change your choice at any time by clearing this site's data in your browser.
Your rights
You have the right to access, correct, erase, restrict or object to our processing of your personal data, and the right to data portability. To exercise any of these rights, contact us using the details above. You may also complain to the Information Commissioner's Office at ico.org.uk.
Security
We apply appropriate technical and organisational measures to protect your information, including restricted access to enquiry records and secure transmission of data submitted through this website.
Questions about this page? Call 07463 729129 or email stockx971@gmail.com. You can also send us a message.